COVID-19 Update

COVID-19 Update


Updated September 20, 2021

Canmore Lodging Company Reservations

With the assurance of flexible cancellation policies, we welcome new reservations for all dates.   Phone 1 (800)665-6111 or book online.

COVID 19 Update

February 14, 2022

As of February 14, 2022, we have the following updates as we move away from the peak of the pandemic.
In accordance with AB Health guidelines, restrictions will be easing over the next month.
We continue to encourage guests to plan before travel, especially for making reservations for dinner and activities in advance.

Canmore Hotels

Canmore hotels are open for reservations and welcoming visitors!
Proof of vaccination is not required to stay at our hotels.


Effective February 12, 2022, all Banff Lodging Company restaurants are open and welcoming all guests.
We are not checking vaccination status at our restaurants.

Takeout service is also available for all guests.

Pools, Hot Tubs, Saunas

Effective February 12, 2022, our pools, hot tubs, waterslides and saunas are open and welcome for all guests.


Spas are open for treatment bookings.


Alberta Mask Bylaw

We anticipate that the indoor mask bylaw will be eliminated as of March 1, 2022.
Check back for updates.

Our Safecation Commitment

SAFECATION commitment is to lead with hospitality practices that ensure the safety of our guests, our employees, and our community.

While travel may look different, what remains the same for Banff Lodging Company is our friendly, welcoming staff who are committed to providing comfortable, safe and engaging visitor experiences.

Enhanced measures to ensure your travel safety

Training & Employees

  • Heightened cleaning and physical distancing protocols
  • Enhanced Employee Health Training and expectations, mandatory training before return-to-work begins
  • PPE protocol standardized across all departments

Public Spaces

  • Installation of plexiglass barriers and hand sanitization stations in high use areas
  • Enhanced, scheduled cleaning and disinfecting on high touch surfaces and public areas
  • Physical distancing renovation to public areas and restaurants

Guestroom Standards

  • Minimized high touch room amenities such as guest directories, magazines
  • No-contact arrival and departure

Canmore Lodging Co adheres to Alberta Health Services guidelines as our governing agency for covid-safe protocols, and go above and beyond when possible.

Services in Canmore

Visit for a listing of businesses and services open in Canmore

Alberta Parks Trails & Hiking Updates

Information about Roam Transit – municipal and regional transit service


Services in Banff

Canmore Lodging Company


Local: (403) 762-2642
Toll Free: 1(800) 563-8764
228 Bear Street, Suite 300
PO Box 1070
Banff, AB, T1L 1H8

Office Hours: Mon - Fri
9:00 am - 5:00 pm