COVID-19 Update

 

Updated June 10, 2020 12:30 pm MST

Canmore Lodging Company Reservations

With the assurance of flexible cancellation policies, we welcome new reservations for all dates.   Phone 1 (800)563-8764 or book online.

Canmore Lodging Company Hotel Amenities

As of June 9, 2020, the following hotel amenities are open

  • Bike Rentals are now available from the front desk of the hotel

 

Pools & Hot Tubs

**The pool and waterslide at Pocaterra Inn is under renovations and will be closed until September, 2020.

Further to AB Health phase 2 update on June 9th

  • Whirlpools, hot tubs, dry saunas and steam saunas will remain closed until Stage 3.
  • Hotel, motel, condominium pools, whirlpools, hot tubs, dry saunas and steam saunas will remain closeduntil Stage 3.Unfortunately, our hotel pools will remain closed in accordance with AB Health guidelines.

https://www.alberta.ca/assets/documents/covid-19-relaunch-guidance-swimming-pools-and-whirlpools.pdf

Cancellation and Changes

If you have booked your hotel reservations directly with Banff or Canmore Lodging Company we offer a flexible change and cancellation policy that allows guests confidence in their ability to cancel with minimal penalties right up until the day before your arrival. We plan to monitor and adjust this policy as the market adjusts to travel recommendations. As always, we will consider any request for special consideration for cancellations that fall within our policy on a case by case basis.

Direct, Individual bookings

Travel before July 31, 2020

Cancel before 4:00pm the day prior to your arrival date without penalty.
Cancellations made after 4:00pm the day prior to your arrival date will be charged the first night room rate plus taxes.

Travel August 1, 2020 and beyond

Cancel before 4:00pm up to 3 days (72 hrs) prior to your arrival date without penalty.
Cancellations made within 72 hours of your arrival date will be charged the first night room rate plus taxes

Travel during the Holiday season, December 20 to January 3
Subject to original holiday season cancellation policies as outlined on confirmations.

If you have booked your reservation with a 3rd party business such as a tour operator of online booking agent, you may be subject to different change or cancellation fees imposed by that booking agent. The Banff Lodging Company will extend our flexible cancellation policy to our booking partners, but it is their discretion to pass that experience to their guests.

Services in Canmore

Visit https://visitdowntowncanmore.com/ for a listing of businesses and services open in Canmore

Alberta Parks Trails & Hiking Updates

https://www.albertaparks.ca/parks/kananaskis/kananaskis-country/advisories-public-safety/trail-reports/canmore-and-area/

Information about Roam Transit – municipal and regional transit service

https://roamtransit.com/

 

Services in Banff

Canmore Lodging Company

CANMORE LODGING COMPANY

Local: (403) 762-2642
Toll Free: 1(800) 563-8764
228 Bear Street, Suite 300
PO Box 1070
Banff, AB, T1L 1H8
Canada

Office Hours: Mon - Fri
9:00 am - 5:00 pm