COVID-19 Update

COVID-19 Update


Updated April 8, 2021 12:10 pm MDT

Canmore Lodging Company Reservations

With the assurance of flexible cancellation policies, we welcome new reservations for all dates.   Phone 1 (800)665-6111 or book online.

April 6th, 2021

On Tuesday, April 6th, the Province of Alberta mandated stronger public health measures in Alberta, in place until further notice.
See details here:

Prior to visiting Canmore, please make yourself aware of the provincial measures in place.

Canmore Lodging Co hotels, and condominiums remain open as an essential service for travelers, out of town workers, and residents requiring alternative housing.

Restaurants are open for take-out and outdoor patio seating.

Meadow Spa & Pools and Red Earth Spa in Banff are open by appointment


Pools, Hot Tubs, Saunas, Fitness Rooms

On April 9th, our pools and hot tubs were permitted to open with strict provincial capacity restrictions in place. This will make it difficult to accommodate every guest group when our hotels are busy. We cannot guarantee that every guest group will have access to our pools/hot pools! We will use an appointment system with scheduled time slots for cohort groups. Pool and hot pool bookings will be made on a same-day basis, in person through the front desk; information will be provided upon check-in at your hotel. Pool and hot pool use is subject to change at any time, including last minute closure of any amenity. It is not an ideal situation but we will do our best to adapt and accommodate as many people as possible!

Alberta Health Services              
Banff/Lake Louise information
Banff National Park     

Hotel and Condo Accommodations

  • The province has mandated that no social gatherings shall occur, in any setting, including private homes or public spaces. This includes hotel rooms and condominiums.
  • Indoor close contacts must be limited to people from the same household.
  • Outdoor social gatherings are limited.
  • The mask bylaw remains in place for all indoor spaces, and also in designated outdoor spaces in Banff’s downtown core.
  • See Banff details here:
  • See Canmore details here:


  • Restaurants are now offering take-out and outdoor patio seating.


Retail, Attractions, and Other Services

  • Retail businesses remain open with reduced capacity to 15% occupancy.
  • Calling a business ahead to understand hours of operation and unique protocols in advance is recommended.


For more information, please reference:

Our Safecation Commitment

SAFECATION commitment is to lead with hospitality practices that ensure the safety of our guests, our employees, and our community.

While travel may look different, what remains the same for Banff Lodging Company is our friendly, welcoming staff who are committed to providing comfortable, safe and engaging visitor experiences.

Enhanced measures to ensure your travel safety

Training & Employees

  • Heightened cleaning and physical distancing protocols
  • Enhanced Employee Health Training and expectations, mandatory training before return-to-work begins
  • PPE protocol standardized across all departments

Public Spaces

  • Installation of plexiglass barriers and hand sanitization stations in high use areas
  • Enhanced, scheduled cleaning and disinfecting on high touch surfaces and public areas
  • Physical distancing renovation to public areas and restaurants

Guestroom Standards

  • Minimized high touch room amenities such as guest directories, magazines
  • No-contact arrival and departure

Canmore Lodging Co adheres to Alberta Health Services guidelines as our governing agency for covid-safe protocols, and go above and beyond when possible.

Services in Canmore

Visit for a listing of businesses and services open in Canmore

Alberta Parks Trails & Hiking Updates

Information about Roam Transit – municipal and regional transit service


Services in Banff

Temporary Mask Bylaw – Canmore

All indoor public spaces in Canmore. This includes all indoor hotel public spaces (lobbies, corridors etc.), restaurants when not seated at a table. Details can be found online:

Canmore Lodging Company


Local: (403) 762-2642
Toll Free: 1(800) 563-8764
228 Bear Street, Suite 300
PO Box 1070
Banff, AB, T1L 1H8

Office Hours: Mon - Fri
9:00 am - 5:00 pm