COVID-19 Update

COVID-19 Update


Updated September 17, 2021

Canmore Lodging Company Reservations

With the assurance of flexible cancellation policies, we welcome new reservations for all dates.   Phone 1 (800)665-6111 or book online.

COVID 19 Update

September 17, 2021

Effective September 20, 2021, the government of Alberta has mandated new COVID-19 restrictions.
Please see the details of the new measures:

Banff Lodging Company recognizes that COVID-19 restrictions will be met with different levels of acceptance among our guests, employees and residents. We are prepared to respond to guest needs and levels of comfort as required, while continuing to follow provincial guidelines.

Canmore Hotels

Canmore hotels are open for reservations and welcoming visitors!
Proof of vaccination is not required to stay at our hotels.
Book today!   


Effective Monday September 20, 2021
Banff Lodging Company restaurants will remain open and will implement the Restriction Exemption program;
guests choosing to dine in at BLC hotel restaurants will be required to show proof of vaccination.

Takeout service is also available for all guests.

Pools, Hot Tubs, Saunas

As of September 17, 2021, there are no restrictions for hotel pools, hot pools and saunas.
Check this page frequently for updates.


Spas are open for treatment bookings.

Plan Ahead

New restrictions will take time to navigate and implement for different businesses and providers.

Guests are strongly advised to plan ahead by checking opening hours and guidelines for businesses you hope to visit, securing restaurant reservations in advance, and preparing for changing guidelines.


Alberta Mask Bylaw

Starting Saturday September 4 masks will be manditory for all indoor public spaces.

Our Safecation Commitment

SAFECATION commitment is to lead with hospitality practices that ensure the safety of our guests, our employees, and our community.

While travel may look different, what remains the same for Banff Lodging Company is our friendly, welcoming staff who are committed to providing comfortable, safe and engaging visitor experiences.

Enhanced measures to ensure your travel safety

Training & Employees

  • Heightened cleaning and physical distancing protocols
  • Enhanced Employee Health Training and expectations, mandatory training before return-to-work begins
  • PPE protocol standardized across all departments

Public Spaces

  • Installation of plexiglass barriers and hand sanitization stations in high use areas
  • Enhanced, scheduled cleaning and disinfecting on high touch surfaces and public areas
  • Physical distancing renovation to public areas and restaurants

Guestroom Standards

  • Minimized high touch room amenities such as guest directories, magazines
  • No-contact arrival and departure

Canmore Lodging Co adheres to Alberta Health Services guidelines as our governing agency for covid-safe protocols, and go above and beyond when possible.

Services in Canmore

Visit for a listing of businesses and services open in Canmore

Alberta Parks Trails & Hiking Updates

Information about Roam Transit – municipal and regional transit service


Services in Banff

Canmore Lodging Company


Local: (403) 762-2642
Toll Free: 1(800) 563-8764
228 Bear Street, Suite 300
PO Box 1070
Banff, AB, T1L 1H8

Office Hours: Mon - Fri
9:00 am - 5:00 pm