COVID-19 Update

COVID-19 Update


Updated June 30, 2021 2:10 pm MDT

Canmore Lodging Company Reservations

With the assurance of flexible cancellation policies, we welcome new reservations for all dates.   Phone 1 (800)665-6111 or book online.

July 1, 2021

Alberta’s Open for Summer progresses to Stage 3.

Canmore Lodging Company recognizes that the July 1st easing of COVID-19 restrictions will be met with different levels of acceptance among our guests, employees and residents. We are prepared to respond to guest needs and levels of comfort as required, while continuing to follow provincial guidelines.

Canmore hotels are open for reservations and ready to welcome visitors!

Safe travel guidelines remain in place with sanitization stations, front desk plexiglass barriers and limited employee access to guestrooms remaining in place.

Book today!       


Are open for dine-in, patio seating and take-out.
Some restaurants may keep a level of distancing protocol and masking in place.

Pools, Hot Tubs, Saunas and Fitness Rooms are open to guests without restrictions.

Spas are open for treatment bookings.

Plexiglass barriers and some masking will remain in place.

Plan Ahead

As Banff becomes a more pedestrian and cycle friendly destination, and Lake Louise implements a parking management plan, the best way to experience Banff National Park will be to plan ahead!

Visit for up to date information on parking, transit, access and shuttles to Lake Louise and Moraine Lake, and the best ways to explore without your vehicle.


Town of Banff Mask Bylaw has been removed:

On the morning of June 30, Town of Banff Council voted to align covid guidelines with the province of Alberta.
Effective immediately, masks are no longer required in any outdoor areas in Banff.

Effective midnight on July 1st, masks are no longer required in public indoor spaces, including workplaces in Banff, and throughout Alberta.
There are some exceptions to this requirement including taxis and busses.
Private businesses and public buildings may implement their own masking policies.

Our Safecation Commitment

SAFECATION commitment is to lead with hospitality practices that ensure the safety of our guests, our employees, and our community.

While travel may look different, what remains the same for Banff Lodging Company is our friendly, welcoming staff who are committed to providing comfortable, safe and engaging visitor experiences.

Enhanced measures to ensure your travel safety

Training & Employees

  • Heightened cleaning and physical distancing protocols
  • Enhanced Employee Health Training and expectations, mandatory training before return-to-work begins
  • PPE protocol standardized across all departments

Public Spaces

  • Installation of plexiglass barriers and hand sanitization stations in high use areas
  • Enhanced, scheduled cleaning and disinfecting on high touch surfaces and public areas
  • Physical distancing renovation to public areas and restaurants

Guestroom Standards

  • Minimized high touch room amenities such as guest directories, magazines
  • No-contact arrival and departure

Canmore Lodging Co adheres to Alberta Health Services guidelines as our governing agency for covid-safe protocols, and go above and beyond when possible.

Services in Canmore

Visit for a listing of businesses and services open in Canmore

Alberta Parks Trails & Hiking Updates

Information about Roam Transit – municipal and regional transit service


Services in Banff

Temporary Mask Bylaw – Canmore

All indoor public spaces in Canmore. This includes all indoor hotel public spaces (lobbies, corridors etc.), restaurants when not seated at a table. Details can be found online:

Canmore Lodging Company


Local: (403) 762-2642
Toll Free: 1(800) 563-8764
228 Bear Street, Suite 300
PO Box 1070
Banff, AB, T1L 1H8

Office Hours: Mon - Fri
9:00 am - 5:00 pm