COVID-19 Update

COVID-19 Update


Updated September 20, 2021

Canmore Lodging Company Reservations

With the assurance of flexible cancellation policies, we welcome new reservations for all dates.   Phone 1 (800)665-6111 or book online.

COVID 19 Update

September 20, 2021

Effective September 20, 2021, the government of Alberta has mandated new COVID-19 restrictions.
Please see the details of the new measures:

Canmore Lodging Company will be implementing the Alberta Restriction Exemption Program (REP), and will be keeping our hotels, restaurants, spas, pools and retail outlets open.

Canmore Lodging Company recognizes that COVID-19 restrictions will be met with different levels of acceptance among our guests, employees and residents. We are prepared to respond to guest needs and levels of comfort as required, while continuing to follow provincial guidelines.

Canmore Hotels

Canmore hotels are open for reservations and welcoming visitors!
Proof of vaccination is not required to stay at our hotels.


Effective Monday September 20, 2021
Banff Lodging Company restaurants remain open and will implement the Restriction Exemption program.
Guests choosing to dine in at Banff Lodging Company hotel restaurants will be required to show one of the following:

  1. Proof of Vaccination
  2. Proof of a privately-paid negative PCR or Rapid Test within 72 hours of service
  3. Documentation of a medical exemption

Children 12 and under are welcome in our restaurants and are not required in the REP.

Takeout service is also available for all guests.

Pools, Hot Tubs, Saunas

As of September 20, 2021, indoor pools, waterslides and fitness rooms will require participation in the REP program and appropriate documentation will be required for guests 13 and older.


Spas are open for treatment bookings.

Plan Ahead

New restrictions will take time to navigate and implement for different businesses and providers.

Guests are strongly advised to plan ahead by checking opening hours and guidelines for businesses you hope to visit, securing restaurant reservations in advance, and preparing for changing guidelines.


Alberta Mask Bylaw

Starting Saturday September 4 masks will be manditory for all indoor public spaces.

Our Safecation Commitment

SAFECATION commitment is to lead with hospitality practices that ensure the safety of our guests, our employees, and our community.

While travel may look different, what remains the same for Banff Lodging Company is our friendly, welcoming staff who are committed to providing comfortable, safe and engaging visitor experiences.

Enhanced measures to ensure your travel safety

Training & Employees

  • Heightened cleaning and physical distancing protocols
  • Enhanced Employee Health Training and expectations, mandatory training before return-to-work begins
  • PPE protocol standardized across all departments

Public Spaces

  • Installation of plexiglass barriers and hand sanitization stations in high use areas
  • Enhanced, scheduled cleaning and disinfecting on high touch surfaces and public areas
  • Physical distancing renovation to public areas and restaurants

Guestroom Standards

  • Minimized high touch room amenities such as guest directories, magazines
  • No-contact arrival and departure

Canmore Lodging Co adheres to Alberta Health Services guidelines as our governing agency for covid-safe protocols, and go above and beyond when possible.

Services in Canmore

Visit for a listing of businesses and services open in Canmore

Alberta Parks Trails & Hiking Updates

Information about Roam Transit – municipal and regional transit service


Services in Banff

Canmore Lodging Company


Local: (403) 762-2642
Toll Free: 1(800) 563-8764
228 Bear Street, Suite 300
PO Box 1070
Banff, AB, T1L 1H8

Office Hours: Mon - Fri
9:00 am - 5:00 pm